Student Support Services

Student Services offers Elite English Institute students, client-focused services and programs that complement your educational experience and promote your integration into the Parramatta community.

You are our clients and if you are not satisfied with the services we provide to you, then we will not be successful as an education provider to international students.

At its simplest, we are here to listen to your needs and deliver on them if we possibly can. We recognise the difficultly of not just settling in to a new study environment but also into a new community and what can be a new way of life for you.

Student Emergency Contact


 Emergency Contact: 


Telephone: 02 9806 9822


If you have an accident or critical incident, you can contact the General Manager on his mobile number for emergency intervention.

ELICOS Director of Studies/ Principal Administrator

Tel: 02 9806 9822

Email: training

The ELICOS Director of Studies is available to assist you with your studies and ensure that all students receive the support they need. Please see the DOS if you have problems, questions or need information.

  • Placement test
  • Placement re-assessment
  • Timetable, registration in subject units
  • Appointments with teachers
  • Assessment reports, course dates etc
  • Study plans
  • Further study options
  • Concerns regarding course
  • Attendance
  • Study Activities
  • Methods to improve specific English skills
  • Class transfers
  • General study queries about the program as a whole, academic regulations, difficulties with study, decisions to defer from study
  • Complaints and Appeals

Administration Manager

Student Service Department

Telephone: 02 9806 9822

Email: training

Academic Skills Assistance

The Academic Skills Adviser is available to help you improve your study skills such as:

  • Time management
  • Effective reading and note taking
  • Making presentations

Please see your class teacher for Information regarding:

  • Class assignments and exams
  • Course work and study requirements
  • End of term results

Student Welfare Counsellor

Telephone: 02 9806 9822

Disability Services 

Telephone: 02 9806 9822

Latest News

2017-05-16 6:40

New Campus in Sydney

Elite English Institute is working on having a new campus in the heart of Sydney to compliment our facilities in Parramatta.  More news coming soon.